Live Chat Software
January 28 - 30, 2019
Andaz Wall Street, New York, NY

Omar Divina


Vice President, Sales and Customer Success
HyperScience


1:25 PM PANEL DISCUSSION: LAUNCHING & SUSTAINING A BEST IN CLASS COE

Is your BFSI organization evaluating the need to establish a CoE for its IA program or would like to increase its effectiveness? If so, then attend this session to learn key insights and best practices.

We will discuss:
  • How to establish or enhance an effective governance and centralized structure to support your organization’s intelligent automation CoE initiatives
  • Various chargeback models and which might work best for your IA initiatives
  • Monitoring a CoE’s governance effectiveness 
  • Financial reporting systems, including the audit and that appropriate controls are in place, most notably, systems for risk management, financial and operational control and compliance 
  • Change management initiatives and effective PR, marketing and communication plans
  • Bot program scalability


Check out the incredible speaker line-up to see who will be joining Omar.

Download The Latest Agenda