Vice President, Head of Continuous Improvement Center
9:40 AM CASE STUDY: UTILIZING CONTINUOUS IMPROVEMENT AND AGILE METHODOLOGIES WHEN DEPLOYING BOTS AT VOYA FINANCIAL
Building an effective bot program is a hurdle for many shared services stakeholders. Voya Financial found a path that worked for them by using and developing an agile roadmap and by focusing on continuous improvement. Using these principles it is possible to deploy your own bots that are focused on your organizations needs.
In this session, participants will:
- Examine a case study of how to roll out a bot program
- Explore the incremental improvements that can be made to deploy bots quickly
- Identify strategies for learning as you go and fixing problems as they are experienced