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Robotic Process Automation in Shared Services: Hype or Reality? (Captive/Hybrid excluding BPO)

Robotic Process Automation in Shared Services: Hype or Reality? (Captive/Hybrid excluding BPO)

Is RPA really living up to its hype? SSON Analytics reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

If you would like to receive a copy via email, email geena.monaco@iqpc.com.


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