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January 28 - 30, 2019
Andaz Wall Street, New York, NY

Main Conference Day One

8:00 am - 8:45 am REGISTRATION FOR MAIN CONFERENCE DAY ONE & NETWORKING BREAKFAST

8:45 am - 9:00 am CHAIRPERSON’S WELCOME

9:00 am - 9:40 am KEYNOTE ADDRESS: DEVELOP & MANAGE CHANGE MANAGEMENT INITIATIVES THAT ENSURE IA PROGRAM SUCCESS

Milind Nagnur - Chief Information Officer Wells Fargo
Regardless of the maturity of your IA program, the new technologies being deployed can lead to a dramatic shift in culture and processes that may cause red alert chaos for your employees. Without obtaining the trust of all parties concerned and having a clear change management strategy in place, your BFSI organization will not be able to move forward with its IA plans successfully.

This session will discuss:
  • Establishing strategic partnerships between various departments, employees, and stakeholders, including an often reluctant IT department
  • Building an effective internal communication strategy to avoid miscommunications regarding objectives and impacts of IA on your organization
  • How to revamp your organization’s processes to be in line with your IA programs
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Milind Nagnur

Chief Information Officer
Wells Fargo

9:40 am - 10:20 am PANEL DISCUSSION: BENEFITS OF DEVELOPING A LONG-TERM & 365 DEGREES IA STRATEGY

Developing a long-term 365 degrees IA strategy will provide your organization with a structured roadmap that will offer it maximum operational and financial benefits, now and into the future. However, how do you start or restart a long-term and 365 degrees IA strategy plan? Is it too late for an organization if it has already been utilizing IA for quite sometime? Additionally, how does an organization do so when it hasn’t yet successfully deployed an IA pilot program?

In this session, we will discuss:
• How to develop a long-term IA strategy, taking into consideration your current and soon-to-evolve IA program needs on an operational, functional, technical, governance, and cultural level
• Where should your IA program/s sit in your business, IT, Shared Services, process improvement, or other business units – and based upon such, who should you partner with along your IA journey and in what capacity?


10:20 am - 11:10 am MORNING NETWORKING BREAK & DEMO DRIVE

Meet with some of the leading IA solution providers by way of this fun and informative speed-dating activity.

11:00 am - 12:05 pm IDGs (INTERACTIVE DISCUSSION GROUPS)


AI TO REDUCE MONEY LAUNDERING & ENSURE REGULATORY COMPLIANCE

11:10 am - 12:15 pm AI TO REDUCE MONEY LAUNDERING & ENSURE REGULATORY COMPLIANCE
Myles Joshua Edwards - IV, Esq. Chief Compliance Officer & General Counsel Global Consultant
  • Harnessing the enormous financial benefits robust artificial intelligence, machine learning and big data programs offer to identify, track, and report potential Money Laundering (ML) activity
  • Regulatory considerations to keep top of mind 
  • The IoT’s (Internet of Things) place in the overall AML landscape and how to integrate these technologies to work in harmony to provide maximum results
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Myles Joshua Edwards

IV, Esq. Chief Compliance Officer & General Counsel
Global Consultant

ENHANCED CUSTOMER DELIVERY & ENGAGEMENT UTILIZING THE INTERNET OF THINGS (IOT)

11:10 am - 12:15 pm ENHANCED CUSTOMER DELIVERY & ENGAGEMENT UTILIZING THE INTERNET OF THINGS (IOT)
Alejandro Zarate Santovena - Senior Vice President, Financial and Business Analysis Lead Marsh Inc.
  • Detecting and preventing fraudulent insurance claims through Smart Homes, Wearables, Connected Cars, and much more 
  • GPS trackers, personal assistants, and other financial smart technologies to enhance customer insight and intelligence
  • Voice recognition and how its technology enhances customer engagement
  • Ensuring data security and whether the Cloud is a feasible option for your organization’s IA program/s 
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Alejandro Zarate Santovena

Senior Vice President, Financial and Business Analysis Lead
Marsh Inc.

DETERMINING IF A CHARGEBACK MODEL IS RIGHT FOR YOUR IA PROGRAM/S & HOW TO DEVELOP A SUCCESSFUL AND PROFITABLE SERVICE DELIVERY

11:10 am - 12:15 pm ENHANCED CUSTOMER DELIVERY & ENGAGEMENT UTILIZING THE INTERNET OF THINGS (IOT)
  • Examining various IA chargeback models and determining which models work best for your customer base and how to structure said IA “services” and pricing
  • How to market IA technologies as a business offering
  • Where should your IA programs sit, in a Shared Service Center (SSC) or other business division and the pros & cons of each possibly scenario
  • Sizing up which IA business requests are worth your IA team’s billable time
  • Hidden and not hidden operational costs in your financial model

12:15 pm - 1:20 pm NETWORKING LUNCH BREAK

1:20 pm - 1:25 pm 5-MINUTE TRANSITIONAL BREAK

1:25 pm - 2:05 pm MATURITY CURVE TRACK SESSIONS

ELIMINATE FALSE STARTS & MISSTEPS ALONG YOUR IA JOURNEY WITH AGILE PRINCIPLES

1:25 pm - 2:05 pm ELIMINATE FALSE STARTS & MISSTEPS ALONG YOUR IA JOURNEY WITH AGILE PRINCIPLES
Michael Machado - Delivery Lead - Smart Process Automation & Robotics Center Fannie Mae
  • The benefits of “bot building”, program roll out, and continuous management utilizing Agile principles
  • Learning as you go, fixing along the way, and improving as you move forward
  • Building an effective Agile roadmap to ensure IA program success
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Michael Machado

Delivery Lead - Smart Process Automation & Robotics Center
Fannie Mae

PANEL DISCUSSION: LAUNCHING & SUSTAINING A BEST IN CLASS COE

1:25 pm - 2:05 pm PANEL DISCUSSION: LAUNCHING & SUSTAINING A BEST IN CLASS COE
Omar Divina - Vice President, Sales and Customer Success HyperScience
Shafi Yusaf - Head of Lean Transformation & Intelligent Automation Bank of the West
Is your BFSI organization evaluating the need to establish a CoE for its IA program or would like to increase its effectiveness? If so, then attend this session to learn key insights and best practices.

We will discuss:
  • How to establish or enhance an effective governance and centralized structure to support your organization’s intelligent automation CoE initiatives
  • Various chargeback models and which might work best for your IA initiatives
  • Monitoring a CoE’s governance effectiveness 
  • Financial reporting systems, including the audit and that appropriate controls are in place, most notably, systems for risk management, financial and operational control and compliance 
  • Change management initiatives and effective PR, marketing and communication plans
  • Bot program scalability


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Shafi Yusaf

Head of Lean Transformation & Intelligent Automation
Bank of the West

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Omar Divina

Vice President, Sales and Customer Success
HyperScience

2:05 pm - 2:10 pm 5-MINUTE TRANSITIONAL BREAK

PANEL DISCUSSION: NEED TO KNOW: BETTER UNDERSTANDING OF THE IA VENDOR LANDSCAPE PRIOR TO THE PROGRAM P&L PHASE

2:10 pm - 2:50 pm PANEL DISCUSSION: NEED TO KNOW: BETTER UNDERSTANDING OF THE IA VENDOR LANDSCAPE PRIOR TO THE PROGRAM P&L PHASE
Mark Martiak - Wealth Strategist Premier Wealth Advisors
Girish Subramaniam - Vice President & Robotics Program Manager Bank of the West
  • Review of the various IA software available now and into the near future, including comparisons and capabilities analysis
  • How an IA software vendors’ tools would benefit a wide array of functionally needs, job scope, and budgets

Girish Subramaniam

Vice President & Robotics Program Manager
Bank of the West

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Mark Martiak

Wealth Strategist
Premier Wealth Advisors

PANEL DISCUSSION: ENSURING IA PROGRAM SUSTAINABILITY BY PROVIDING YOUR AUDITORS & CONTROLLERS WITH WHAT THEY NEED FROM YOUR IA TEAMS

2:10 pm - 2:50 pm PANEL DISCUSSION: ENSURING IA PROGRAM SUSTAINABILITY BY PROVIDING YOUR AUDITORS & CONTROLLERS WITH WHAT THEY NEED FROM YOUR IA TEAMS
Tom Dixon - Senior Vice President - Senior Program Manager Citizens Bank
  • How to best document your IA initiatives and activities for your Auditors/Controllers
  • Best practices in audit requests, document and information reporting and much more
  • Your Controllers/Auditors’ role in ensuring you’re on top of data security that may be affected by IA programs
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Tom Dixon

Senior Vice President - Senior Program Manager
Citizens Bank

2:50 pm - 3:40 pm AFTERNOON NETWORKING BREAK & DEMO DRIVE CONTINUATION

3:40 pm - 4:20 pm PANEL DISCUSSION: DETERMINE YOUR IA OPPORTUNITIES AND WHICH WILL PROVIDE THE GREATEST ROI

Jeffrey Segebarth - Regional Vice President of Sales WorkFusion
In this session, the speakers will discuss how to determine the necessary steps to properly evaluate your IA opportunities based upon transactional volume, reach, processing feasibility, technical and workforce capabilities, rewards, and more – and how resulting opportunities would in turn have the greatest positive impact across your business units.

In this session, we will explore:
  • Which “parts & pieces” of an overall transaction might make the most sense for your organization while optimizing IA 
  • Which IA technologies meet the greatest need of your process improvement initiatives
  • Feasibility and ROI


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Jeffrey Segebarth

Regional Vice President of Sales
WorkFusion

4:20 pm - 5:00 pm CLIENT CASE STUDY

Abstract soon to come!


As part of your BFSI organization’s overall process improvement and optimization efforts, it’s imperative to access and reassess your IA goals, strategies, and performance measurements on a regular basis so to ensure continued program success.
 
In this session, we will discuss:
  • Impactful program management strategies to apply toward your evolving IA initiatives
  • Realistic timelines & KPIs to be met and performance measurements to ensure continued program success
  • IA software tools and workflow dashboards
 
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Willie Session

Head Security Risk, U.S./Chief Security Risk Officer
HSBC Bank

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Brian McGuire

Assistant Vice President, Finance Automation Lead
Zurich North America

5:40 pm - 5:45 pm END OF MAIN CONFERENCE DAY ONE

5:45 pm - 5:45 pm IA BFSI EXPO HALL NETWORKING SOIREE